What forms of payment do you accept?

SM Motors accepts bank wire transfer, cashier's check, personal check, money order. Your order will ship once payment clears, with cashier's check, company check, personal check, and money order payments. Visa, Master Card, Discover Card, and American Express payments apply only to retail sales. Resellers, please go the the dealer page for details. In the event that a payment is insufficient, counterfeit, or untimely, an interest rate of 1.5% per month will be charged as well as the attorney fees and any other costs and expenses incurred in debt collection.

Do you offer any warranty?

Yes! SM Motors offers a 30-day limited warranty applicable to factory defective parts only. Warranty excludes damage caused during shipping, or damage caused by misuse, abuse, or failure to properly maintain product.

NOTE OF BUYER RESPONSIBILITY:

Buyer must properly maintain product and routinely check fluids and inspect product to ensure all equipment is in proper operating condition and all fasteners are secure before each ride. Buyer also acknowledges that he or she is qualified to operate product, and is in proper physical condition to participate in such activity. Buyer also agrees to assume all risks when operating or allowing others to operate his or her product. If buyer does not feel capable of operating the product, he or she must find professional training for such activity.

Can SM Motors cross-ship my replacement item?

After we receive your return and confirm its condition and contents, we will ship your replacement in a timely manner.

What if I find out after I purchase my item that it is not legal in my area or has other restrictions at my location?

We will not accept any returns based on unsatisfactory legal status. It is your responsibility to check the legal status of motorized scooters in your area. You should contact your state and local legislature and local Department of Motor Vehicles for current laws.

Shipping Damage?

All SM Motors shipments are insured for lost shipments and damages; however, regarding damage, it is the buyer's responsibility to document all packaging and product damages so that we can file the insurance claim to get you any replacement parts or replacement product.

What do I do if my purchase arrives damaged.?

You should inspect your item for damages when it arrives. If your item has minor damage, such as a broken headlight or mirror, we can send you out this replacement part. If your item has severe damage, you can refuse the item and once we confirm the item was refused and that the damage was severe, we will send you a replacement item.

When you sign for your delivery, you must document all damage to packaging and product. If you sign the delivery receipt without documenting the product's and packaging condition, it means you are accepting your delivery as is and no insurance claim can be filed for a replacement or replacement parts and you will be subject to replacement costs. Freight driver's know that they must wait for you to inspect your shipment so do not sign the delivery receipt until you have made a thorough inspection.

If you are not sure what to do when you receive your shipment, contact us immediately while the driver is still there at 866-966-8671 and we will assist you so you can be certain you follow the proper insurance procedures.

Can I cancel my order?

Once an ordered is placed to a SM Motors sales specialist and payment is received, your order immediately enters our order processing system and is normally shipped within 24-48 hours. You can cancel your order if it has not been shipped. If you cancel your order or refuse your order after it has been shipped, you agree to be responsible for the total shipping costs incurred to and from your location, which includes original shipment fees on items ordered during a free or discount shipping promotion.